Support
Get unstuck.
Most questions are answered in the documentation. The ones that are not should go to the in-app desk, where we can see the verification you are asking about.
Channels
Where to take a question
- Documentation
- Feature guides, the Shopify setup walkthrough, the quick start, and the full API reference. Searchable, and the fastest answer for anything procedural.
- In-app support desk
- Sign in and open a ticket. It arrives with your organization, verification history, and credit state attached, which is why it beats email by a wide margin.
- Phone
- +1 (844) 677-1222, Monday to Friday, 9am to 5pm EST.
- Sales and procurement
- Volume pricing, security questionnaires, and invoicing go through the contact form marked as sales.
Start here
The four pages that answer most of it
Shopify setup
Install, connect a workspace, and what to check when the block does not appear.
Quick start
Create an organization, add credits, and run a first verification.
Credits and billing
How credits are consumed, what a verification costs, and how to top up.
API reference
Authentication, the endpoint, response shapes, and rate limits.
If something is broken rather than confusing, say so in the ticket and include the order ID and roughly when you ran it. It is the single fastest thing you can do to get it fixed, or call +1 (844) 677-1222.
Not a customer yet, and still have a question?
The contact form goes to a person. Ask before you sign up if that is easier.
5 credits on signup · no card required